New Products

Return and Refund Policy 

UK Orders:

1. Terms of Return:

   a. Customers can initiate a return within 14 days from the date of receiving the order.

   b. The product must be in its original condition, unworn, unused, and with all tags and packaging intact.

   c. Personalized or customized items are non-returnable, unless there is a manufacturing defect or damage.

2. Reasons for Return:

   a. Damaged Item: If the product arrives damaged or defective, customers can return it for a full refund or replacement.

   b. Incorrect Item: If the wrong product is received, customers can return it and request a refund or exchange for the correct item.

   c. Change of Mind: If customers change their mind about a purchase, they can return the item, but return shipping costs will be their responsibility.

3. Process of Return:

   a. To initiate a return, customers must contact our customer service team within the specified return period.

   b. Our customer service team will provide instructions on how to return the item, including the return address.

   c. Customers must securely package the item and ship it back to us using a reliable and trackable shipping method.

   d. Customers should retain proof of return shipment for reference.

4. Initiating a Return:

   a. Customers can initiate a return by contacting our customer service team via email or phone.

   b. Contact information for our customer service team can be found on our website's "Contact Us" page.

5. Refund Process:

   a. Once we receive the returned item, our team will inspect it to ensure it meets the return criteria.

   b. If the return is approved, we will initiate the refund process.

   c. Refunds will be issued using the original payment method within 7-10 business days from the date of approval.

   d. Any shipping charges paid during the initial purchase will not be refunded, unless the return is due to a damaged or incorrect item.

6. Terms of Refund:

   a. Refunds will be processed for the full purchase price of the item, excluding any shipping charges.

   b. If the returned item fails to meet the return criteria, we reserve the right to refuse the refund and return the item to the customer.

   c. Refunds are only applicable to the original purchaser and will not be issued to third parties.

Return and Refund Policy - International Orders:

The return and refund policy for international orders follows the same terms and conditions as mentioned above for UK orders. However, there are a few additional considerations:

1. Return Shipping:

   a. For international returns, customers are responsible for all return shipping costs.

   b. Customers should clearly mark the package as "Returned Goods" to avoid any customs-related issues.

2. Customs Duties and Taxes:

   a. Any customs duties, taxes, or other fees incurred during the return process are the responsibility of the customer.

   b. These charges will be deducted from the refund amount or billed separately to the customer, depending on the applicable regulations.

Please note that this policy is subject to change without prior notice. It is advisable for customers to review the policy on our website or contact our customer service team for any updates or clarifications.